impressions

National Grid Case Studies

Increasing Customer Satisfaction and Stimulating Customer Registration and Trial During a New Website Launch

Created a multi-tiered program to educate staff and customers, notify and minimize questions from all affected customers, and script and train call center staff about the most effective and direct way to respond to inquiries about the nuances, benefits and customer requirements with regard to the launch of their new website. Click for more details...

Broad-based Awareness Campaign

Educated multifamily dwelling owners and property managers about the benefits of increasing energy efficiency in outside areas, common areas, and individual units. Click for more details...

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