National Grid Case Studies
Created a multi-tiered program to educate staff and customers, notify and minimize questions from all affected customers, and script and train call center staff about the most effective and direct way to respond to inquiries about the nuances, benefits and customer requirements with regard to the launch of their new website. Click for more details...
Broad-based Awareness Campaign
Educated multifamily dwelling owners and property managers about the benefits of increasing energy efficiency in outside areas, common areas, and individual units. Click for more details...